AIS technical support provides outstanding service and is available 24/7/365.
Mike Mays – AIS Technical Support Manager
I was born and raised in Irvine, CA, and started working for VCA in 2005 as a Veterinary Technician, where I spent the next 7 years before moving to Antech Imaging Services in 2012. Outside of work, I enjoy playing guitar, hiking, all sports, anything water related and traveling with my wife. I have a love for all animals big and small, and grateful to still be working in a field that allows me to help our furry loved ones on a daily basis.
Sarah Spies – AIS Technical Support Lead
I was born and raised in Southern California. I spent many summers as a child at my grandfather’s ranch with horses, goats, and a lot of dogs! I was always bringing home lost or injured animals, so it was natural for my first job in high school to be at a pet store and to begin working at a veterinary clinic in 2005. I have worked as a receptionist, and technician assistant and spent 4 years as a traveling dental technician before coming to Antech Diagnostics in 2018 as the lead laboratory coordinator. I transferred to AIS in 2021. I love camping, reading, and cooking. I am a big horror movie buff. I have 2 cats- Phantom and Isis, and one amazing little Shih Tzu named Buffy.
Madeline Bantly
I was born and raised in the Central Valley, CA, and have had an affinity for animals all my life. I grew up surrounded by many cats and the occasional dog or two. I obtained a Bachelor of Science degree in the Biological Sciences in 2011 and moved into the Veterinary Industry as a Veterinary Assistant in 2012. I started with Antech in 2014 in the Client Services Department, moved to the Laboratory Coordinator Department in 2019, and finally landed in the AIS Department at the beginning of 2022. I love to read, learn new things, try new foods, and travel (I spent half of 2018 traveling around South America). I am a cat person through and through and have one beautiful calico named Gidget as my feline companion.
Julian Broadnax
I was born and raised in southern California, I spent the last 12 years in San Diego and recently relocated to North Carolina. I have a combined over 10 year’s experience in Customer service and technical support. In 2021 I started working with Sound Imaging and that got my foot in the door to the veterinary industry ( a childhood dream). In my free time I love being outdoors. I love hiking, snowboarding, Kayaking, Fishing, Camping, Gaming and spending time with my family and Pets (Cat- Cali, Dog- Molly, Dog-Dre).
Jennifer Caprio
I’ve worked with technology, and in customer support for over 14 years. I love helping people and animals! I enjoy hanging out with my 2 cats, reading, and playing video games in my free time.
Christi Jager
I was born and raised in Texas and have been in an Administrative and/or Technical Support position in the healthcare industry for over 20 years. Before starting at Antech Imaging, I worked in the legal department at M. D. Anderson Services Corporation from 2001 to 2009 and assisted all executives within the organization when called upon. After needing to be closer to home in 2009, I started working for Horizon (NightForce) Radiology and PetRays Veterinary Telemedicine Services where I learned the ins and outs of the human and veterinary telemedicine industries. Outside of work I enjoy learning anything new, helping others, traveling, and spending time with my now adult children.
Samantha Milner
I was born and raised in Montreal, QC, Canada and currently reside in Calgary, AB with my husband, 2 pups and toddler. While my background and education is in International Development, Anthropology, Event planning and Entrepreneurship, my love for animals has always carried through no matter which career path I have pursued. I have worked in the veterinary telemedicine industry since 2019 and love being able to help clinics and owners on a daily basis.
David Newell
I was born at Eglin AFB, located in the Florida panhandle. After finishing the 5th grade, my family relocated to Yokota AFB in Tokyo, Japan. After finishing high school we moved back to the US to Albuquerque, New Mexico. Shortly after, I joined the US Air Force. During my service time, I worked as a combat survival instructor, a transportation manager, and an education and training manager. I was stationed in Texas, Washington, Arizona, Montana, and Florida as well as a short stay in Saudia Arabia.
After 10 years of service, I was honorable discharged and moved to Northern California. During that time, I worked in construction as a cable installer and a pest control technician. In 2013 we moved to Costa Mesa, California, where I worked as an over-the-road truck driver for 2 years before Antech Imaging Services hired me. I have been married for 15 years and have a son who is in High School.
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Jamie Piazza
I was born in California and have been in the Veterinary Field since 2003. I started to work for VCA in 2005 and obtained my RVT license in 2007 where I worked as a surgical & dental technician. I have always wondered about the other side of the veterinary field, so I took a chance with AIS in 2011 and loved every minute of it! I stayed with AIS until I relocated to Montana with my husband and stepson and went back to working as a surgical technician and managing a veterinary hospital for 8 years. In that time, I had a daughter and we realized how much our little family missed our CA family and friends. We decided to move back in 2019 where I stayed a surgical technician until I reached back out to AIS this past year and now am back with my team as of July 2023!
I love where we live and enjoy RV camping to any destination with my family (including 3 dogs – Arson, Ember & Raja), exploring national parks, hiking around new places, paddle-boarding, watching scary movies and making memories with our kiddos, close friends and family.
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Katheryn Ross
I am native to Southern California, and have wanted to be in this industry since I was young. I came back after graduating from California Polytechnic State University, San Luis Obispo with a B.S. in Animal Science with a concentration in pre-veterinary medicine, and a minor in Equine Science. I quickly found that being a technician allowed me to enjoy medicine and the patient/owner relationship more, and worked for a few years in general practice in a small clinic in San Clemente, CA. I moved into emergency medicine as a technician in both Internal Medicine and the ICU, and I still do relief technician work to get my fix of the fur babies.
I currently live in San Diego and have enjoyed my position here since December of 2021; this position has allowed me to learn about a fascinating part of the veterinary industry and help patients and hospitals in a new way.
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Tawny Lee Thompson – Sr. Technical Support
Tawny Lee Thompson has enjoyed her position at AIS Tech Support since June 2013. She previously worked as a veterinary assistant in small animal medicine for about 14 years. Tawny has two wonderful teenage sons who are active in Boy Scouts, as is her husband as a volunteer. She also volunteers with and fosters kittens and cats for an animal welfare group called CARMA OC. She has a weakness for dark chocolate and considers herself both a dog and a cat person, though lizards and snakes rate too! Tawny has a passion for education and animals and believes that the key to keeping our furry friends healthy is keeping their families aware of how to best care for their loved ones.
Jillian Trujillo
Jillian Trujillo is born and raised in beautiful Northern California where she still currently resides. She is proud to have joined Antech Imaging Services in 2024 after spending many years in a successful small animal practice as a Registered Veterinary Technician. Her career in the veterinary field began in 2010 and she could not imaging working in any other field. She is mother to 2 amazing children as well as an array of furry and feathered creatures. Her time is spent with her family and close friends who enjoy getting together often for large and very loud family functions. She loved working in clinic helping owners and their pets over the years and is very happy to join a team that holds the same values and allows her to continue to service the veterinary field from a different perspective. She looks forward to the coming years working with a dynamic and like-minded team.
Kelly Varcalle
I am a native Buckeye, born and raised in Columbus, Ohio. I started my career off on the human side working with the Medical Research Department for Pharmacia & Upjohn. I took a few years off to spend quality time with my daughters as a stay-at-home mother. As much as I loved being home with my daughters, I was Intrigued by the veterinarian telemedicine industry and the services that were being offered to help improve the speed and quality of animal healthcare. Eager to learn and grow professionally, I began pursuing a new career in 2013 as a Sales Representative for CardioVet and PetRays Veterinarian Telemedicine Consultants. In 2018, we merged under BluePearl Specialty & Emergency Hospital where I took on the role of Technical Support and Customer Service.
I am now committed to Antech Imaging Services and honored to have the privilege of working with a team of professionals who show passionate support for the hospitals and the patients.